Service Advisor
Company: LM Autotech Pvt. Ltd.
Location: Guntur, Andhra Pradesh
Department: Service
Reports To: Service Manager
Employment Type: Full-Time
About LM Autotech Pvt. Ltd.
LM Autotech Pvt. Ltd. is committed to delivering exceptional automotive sales and after-sales services with a strong focus on customer satisfaction, operational excellence, and continuous improvement. We are seeking a customer-focused and technically proficient Service Advisor to serve as the primary point of contact between customers and the service department.
Position Summary
The Service Advisor is responsible for providing an outstanding customer experience by accurately understanding customer concerns, coordinating vehicle service requirements, communicating repair recommendations, and ensuring timely vehicle delivery. The role requires excellent interpersonal skills, technical understanding of automobiles, and the ability to build long-term customer relationships while achieving service business objectives.
Key ResponsibilitiesCustomer Relationship Management
- Welcome customers professionally and understand their vehicle service requirements.
- Conduct preliminary vehicle inspections and accurately record customer complaints.
- Explain maintenance schedules, repair recommendations, and estimated costs in a clear and professional manner.
- Build and maintain strong customer relationships to enhance satisfaction and retention.
- Address customer concerns and resolve service-related issues promptly.
Service Coordination
- Prepare accurate Job Cards with complete customer and vehicle details.
- Coordinate with workshop technicians to ensure timely diagnosis and repair.
- Monitor work progress and keep customers informed about repair status.
- Ensure adherence to promised delivery timelines.
- Coordinate vehicle delivery after confirming completion of all service activities.
Technical Consultation
- Recommend preventive maintenance and value-added services based on vehicle condition.
- Explain technical findings in customer-friendly language.
- Ensure customers understand warranty coverage, service recommendations, and repair procedures.
Documentation & Administration
- Maintain accurate service records and customer history.
- Ensure all documentation complies with company policies and manufacturer guidelines.
- Process invoices and explain billing details before vehicle delivery.
- Maintain confidentiality of customer information.
Sales & Business Development
- Promote service packages, accessories, extended warranties, and annual maintenance plans.
- Identify opportunities for upselling and cross-selling while maintaining customer trust.
- Support achievement of monthly service revenue and customer satisfaction targets.
Quality & Compliance
- Follow standard operating procedures (SOPs) and quality standards.
- Ensure compliance with safety, environmental, and organizational policies.
- Participate in service quality improvement initiatives.
- Maintain a professional appearance and represent the company's values.
Required Qualifications
- Bachelor's Degree or Diploma in Mechanical Engineering, Automobile Engineering, or a related field.
- 2–5 years of experience as a Service Advisor or in automotive customer service (preferred).
- Fresh candidates with strong communication skills and relevant technical knowledge may also be considered.
Required Skills & Competencies
- Excellent customer service and interpersonal skills.
- Strong communication and negotiation abilities.
- Good understanding of automotive systems and repair processes.
- Ability to manage multiple customers and service requests simultaneously.
- Problem-solving and conflict-resolution skills.
- Proficiency in MS Office and Dealer Management Systems (DMS) is preferred.
- Strong organizational and time-management skills.
- Professional attitude with a customer-centric approach.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSI) Score
- Customer Retention Rate
- Vehicle Delivery Within Promised Time
- Service Revenue Achievement
- Upselling and Cross-selling Performance
- Job Card Accuracy
- Repeat Repair Reduction
- Customer Complaint Resolution Time
Preferred Attributes
- Positive attitude and professional demeanor.
- Ability to work effectively in a fast-paced environment.
- Strong team collaboration skills.
- Willingness to learn new automotive technologies.
- High level of integrity, accountability, and customer commitment.
Working Conditions
- Full-time position based at LM Autotech Pvt. Ltd., Guntur.
- Six-day work week as per company policy.
- Occasional extended working hours during peak business periods.
- Interaction with customers, workshop staff, and cross-functional teams on a daily basis.
Why Join LM Autotech Pvt. Ltd.?
At LM Autotech Pvt. Ltd., we believe our employees are our greatest asset. We offer a professional work environment, opportunities for continuous learning, career growth, performance-based recognition, and the chance to be part of a customer-focused automotive organization committed to excellence.
LM Autotech Pvt. Ltd. is an Equal Opportunity Employer. All qualified applicants will be considered without discrimination based on race, religion, gender, age, disability, or any other protected status.
Interested candidates send their resumes to whats app : 7331100577
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
