Esthète Creations is a creative branding and digital marketing agency that works with brands across education, healthcare, fashion, study abroad, and other growth-focused sectors.
We are looking for a Client Account Manager who can take ownership of client relationships, understand business requirements, coordinate internal creative and marketing teams, and ensure every project moves from brief to execution smoothly.
What You’ll Do
- Act as the primary point of contact for assigned clients.
- Understand client objectives, requirements, expectations, and business priorities.
- Develop and maintain strong, professional client relationships.
- Coordinate with content, design, video, performance marketing, and development teams.
- Convert client requirements into clear internal briefs and actionable tasks.
- Plan and track monthly content calendars, campaigns, and deliverables.
- Ensure projects are delivered on time and meet the expected quality standards.
- Follow up with internal teams and proactively identify delays or bottlenecks.
- Coordinate campaign planning, creative presentations, approvals, revisions, and execution.
- Participate in client meetings and present creative ideas, campaigns, and marketing plans when required.
- Understand social media and digital marketing campaigns well enough to guide clients and internal teams.
- Track client feedback and ensure revisions are communicated and completed accurately.
- Identify opportunities to improve client performance, retain accounts, and expand services.
- Maintain proper documentation, communication, timelines, and account-level reporting.
- Escalate critical issues to management when required.
What We’re Looking For
- 1–3 years of experience in client servicing, account management, social media, digital marketing, advertising, or a creative agency.
- Strong communication and interpersonal skills.
- Good understanding of social media, digital marketing, content, branding, and creative processes.
- Ability to manage multiple clients and projects simultaneously.
- Strong coordination and follow-up skills.
- Ability to understand client requirements and communicate them clearly to creative teams.
- Good presentation and negotiation skills.
- Strong ownership, accountability, and problem-solving mindset.
- Ability to work in a fast-paced agency environment.
- Working knowledge of Meta, Google Ads, social media platforms, content calendars, and digital marketing workflows is an advantage.
The Right Person
You should be someone who can own an account from start to finish.
You don't need to be the person designing every post or running every ad, but you should understand the process well enough to coordinate the people doing it, communicate confidently with the client, identify problems early, and make sure the final output gets delivered properly.
Why Join Esthète?
- Work across diverse industries and brands.
- Be involved in creative campaigns from strategy to execution.
- Work closely with designers, content creators, video teams, and performance marketers.
- Take ownership of real client accounts and marketing projects.
- Grow within a fast-moving creative agency environment.
Location: Kochi, Kerala
Experience: 2–4 Years
Role: Client Account Manager
Industry: Creative Advertising & Digital Marketing
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
