Education Qualification :
Any Graduate
Skills :
Primary -> Functional | Asset Management | Asset Operation | 2 - Knowledgeable
Primary -> Functional | Investigation Methods | Asset Verification | 3 - Experienced
Secondary -> Technology | IT Asset Management Tools / Systems | CA Asset Management | 2 - Knowledgeable
Secondary -> Functional | IT Operations Management | Operational Procedures | 2 - Knowledgeable
Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced
Tertiary -> Technology | IT Technical Support Activities | Second Line Support | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Data Related Skills | 2 - Knowledgeable
Certification :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Details:
Will be responsibel tp manage, control and protect IT hardware, software and contract assets throughout all stages of its lifecycle. He/She will also be responsible to proactively take actions to improve customer experience, reduce risk, achieve savings and mature the ITAM program.
1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications.
2. Develop plans for deploying and administering virtual machines, images, and virtual apps
3. Assist with researching, evaluating, and recommending VDI related hardware, software and services.
4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge.
5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise.
6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation.
7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc.
8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators.
10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors.
11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.
