Job Summary
We are hiring Desktop Support Engineer / Technical Support Executives to assist international customers with software installation, activation, troubleshooting, and system-related assistance via remote desktop tools. The candidate should have good technical knowledge of Windows systems and strong customer handling skills.
Key Responsibilities
- Assist customers with software installation and activation
- Provide troubleshooting support for Windows-based issues
- Take remote desktop sessions (with customer consent) to resolve issues
- Guide customers through software usage and setup
- Document support actions and resolutions in CRM
- Escalate complex technical issues to senior team when required
- Maintain professional communication and customer satisfaction
Required Skills
- Good knowledge of Windows OS & Device troubleshooting
- Experience using remote desktop tools
- Basic understanding of drivers, antivirus, and PC performance issues
- Good English communication skills
- Ability to work night shift (US time zone)
Salary & Benefits
- Salary: ₹2,40,000 – ₹4,20,000 per year
- Performance bonus based on quality metrics
- Training provided
- Career growth opportunities
Preferred
- Experience in International Support / BPO
- Diploma or degree in IT / Computer Science (preferred but not mandatory)
Job Type: Full-time
Pay: ₹240,000.00 - ₹420,000.00 per year
Education:
Experience:
- Desktop support: 1 year (Preferred)
- Windows Remote Desktop: 1 year (Preferred)
Language:
Work Location: In person
