Job Title: Customer Support Executive – Voice Process
Company: Money View
Job Summary:
We are looking for a Customer Support Executive for a Voice process role involving voice calls. The candidate will handle customer queries, resolve issues efficiently, and ensure high customer satisfaction.
Key Responsibilities:
•* Handle inbound/outbound calls.*
•* Resolve customer queries, complaints, and service requests*
•* Maintain accurate records in CRM systems*
•* Follow SOPs, quality standards, and compliance guidelines*
•* Achieve productivity, quality, and customer satisfaction targets*
Required Skills:
•* Excellent communication in English / Hindi (average English will not be considered)*
•* Minimum 1 year of relevant experience in Customer Support is Mandatory ( NBFC , Banking , Fintech ) *
•* Customer handling and problem-solving skills*
•* Basic computer knowledge and CRM tools*
Salary based on previous experience and previous salary
Pay: ₹350,000.00 - ₹600,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
