steps towards making it more effective to the satisfaction of the customer & Company.• Taking customer service initiatives at reporting branches in order to improve the quarterly CSAT scores• Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers• Take initiatives towards improvised ways of premium collection and automated ways of payments.• Efforts towards building behavioral, interpersonal skill set and knowledge levels of the team to drive persistency and enhance productivity.• Work closely with other functions and channel partners in order to maximize the efforts and results on persistency• Build knowledge and skill levels of team members to avert these cases
