Job Summary:
Will serve as the first point of contact for patients, managing front desk operations, handling appointments, and providing excellent customer service. This role involves maintaining a welcoming environment, assisting clients with inquiries, and supporting administrative tasks to ensure the clinic runs smoothly.
Key Responsibilities:
- Patient Interaction:
- Greet Patient warmly upon arrival and ensure a welcoming atmosphere.
- Answer phone calls, emails, and messages promptly, addressing patient inquiries or directing them to the appropriate staff member.
- Assist patients with appointment bookings, cancellations, and rescheduling.
- Appointment Management:
- Maintain and update the appointment calendar, ensuring efficient scheduling to optimize clinic operations.
- Confirm appointments with patients and notify them of any schedule changes.
- Handle walk-ins and emergency appointments when required.
- Administrative Duties:
- Maintain patient records, including contact information, treatment history, and payment details.
- Process payments, issue receipts, and manage cash handling and credit card transactions.
- Assist in maintaining inventory of front desk supplies and restocking as necessary.
- Customer Service:
- Address patient concerns and complaints professionally, escalating issues to the manager when needed.
- Provide clients with information about clinic services, treatment options, and pricing.
- Promote ongoing or upcoming services, treatments, or special offers to clients.
- Clinic Coordination:
- Collaborate with Doctors and other staff to ensure smooth clinic operations.
- Keep the reception area clean, organized, and stocked with promotional materials.
- Assist with marketing efforts, such as social media updates or distributing flyers.
Skills and Qualifications:
- High school diploma or equivalent; additional qualifications in hospitality or office administration are a plus.
- Strong communication and interpersonal skills.
- Proficiency in computer skills, including appointment management software, Microsoft Office, and basic bookkeeping.
- Ability to multitask and handle stressful situations with a calm demeanor.
- Previous experience in a reception or customer service role, preferably in a clinic is required
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Experience:
- Microsoft Office: 1 year (Preferred)
- Front desk - Receptionist: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
Work Location: In person
