Job Description – Sales Telecaller
Job Title: Sales Telecaller
Department: Sales & Business Development
Job Type: Full-Time
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 6:00 PM
- Make outbound calls to potential and existing customers regarding company products, courses, and services.
- Explain products/services clearly and professionally to customers.
- Generate leads and convert them into sales through effective communication and follow-ups.
- Understand customer requirements and provide suitable information or solutions.
- Maintain regular follow-ups with interested and prospective customers.
- Handle customer queries and resolve basic concerns professionally.
- Maintain accurate records of calls, leads, follow-ups, and conversions.
- Update the daily calling sheet and CRM/database regularly.
- Prepare and submit a daily sales/calling report to the Team Head.
- Coordinate with the sales team and Team Head regarding leads and customer requirements.
- Achieve assigned daily, weekly, and monthly calling and sales targets.
- Maintain a professional relationship with customers and ensure a positive customer experience.
Required Skills
- Excellent communication and interpersonal skills.
- Good Hindi communication; basic English communication is preferred.
- Confident and persuasive speaking ability.
- Good follow-up and customer-handling skills.
- Basic knowledge of computers, MS Excel/Google Sheets, and CRM tools.
- Target-oriented and self-motivated.
- Ability to work effectively in a team.
- Freshers can also apply; relevant telecalling/sales experience will be an advantage.
Key Performance Areas (KPIs)
- Number of daily calls.
- Lead generation.
- Follow-up efficiency.
- Lead-to-customer conversion.
- Monthly sales achievement.
- Daily report and calling-sheet maintenance.
- Customer satisfaction and response quality.
Basic knowledge of the Stock Market
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
