Cadabams Group is one of India's leading mental healthcare organizations, providing comprehensive services in Psychiatry, Psychology, Child Development, Rehabilitation, Neurology, De-addiction, and Wellness. We are committed to delivering compassionate, evidence-based care through our multidisciplinary team of healthcare professionals.
Position Summary
The Admission Coordinator is responsible for managing the complete admission lifecycle by serving as the first point of contact for prospective clients, patients, and their families. The role involves handling enquiries, coordinating assessments, explaining treatment programs, facilitating admissions, maintaining accurate records, and ensuring a seamless onboarding experience while achieving admission and conversion targets. The position requires exceptional communication, empathy, organizational skills, and the ability to collaborate effectively with clinical and administrative teams.
Key ResponsibilitiesAdmission Management
- Handle walk-in, telephonic, email, website, and social media enquiries professionally.
- Understand client requirements and recommend suitable mental healthcare services.
- Coordinate appointments with psychiatrists, psychologists, therapists, and other clinicians.
- Guide patients and families through the admission process, documentation, consent forms, and payment procedures.
- Ensure a smooth admission experience from enquiry to onboarding.
Client Counselling & Coordination
- Build trust with prospective patients and caregivers through empathetic communication.
- Explain treatment plans, rehabilitation programs, child development services, packages, and facilities.
- Address patient concerns and provide timely updates throughout the admission process.
- Coordinate with clinical teams for assessments, eligibility, and treatment planning.
Documentation & Compliance
- Collect and verify admission documents and maintain complete patient records.
- Ensure compliance with organizational policies and confidentiality guidelines.
- Update admission status accurately in the CRM/Hospital Information System (HIS).
- Maintain daily admission reports, enquiry logs, and follow-up records.
Follow-up & Conversion
- Conduct regular follow-ups with prospective clients to improve conversion rates.
- Track pending admissions and ensure timely closures.
- Maintain relationships with referral partners, hospitals, doctors, corporates, and educational institutions.
- Support marketing initiatives, awareness programs, and community outreach activities.
Operational Coordination
- Coordinate with billing, finance, nursing, operations, and clinical departments for seamless admissions.
- Assist in bed allocation and room coordination where applicable.
- Support discharge planning by coordinating with relevant stakeholders when required.
Reporting
- Prepare daily, weekly, and monthly admission reports.
- Monitor enquiry-to-admission conversion metrics.
- Maintain accurate dashboards and management reports.
- Identify trends and recommend process improvements.
Required Qualifications
- Bachelor's Degree in Healthcare Administration, Hospital Management, Business Administration, Psychology, Social Work, or a related field.
- Master's Degree is an added advantage.
Experience
- 2–5 years of experience in Admissions, Patient Relations, Healthcare Coordination, Counselling, Business Development, or Customer Relationship Management.
- Experience in hospitals, rehabilitation centres, mental healthcare organizations, or healthcare institutions is preferred.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and counselling abilities.
- Empathy and patient-centric approach.
- Sales and conversion orientation.
- Strong negotiation and relationship management skills.
- Good organizational and time-management abilities.
- Proficiency in MS Office, CRM software, and Hospital Information Systems.
- Ability to handle sensitive information with confidentiality.
- Strong multitasking and problem-solving skills.
Key Competencies
- Client Relationship Management
- Admissions & Patient Coordination
- Communication & Counselling
- Documentation & Compliance
- Team Collaboration
- Time Management
- Attention to Detail
- Customer Service Excellence
- Target Orientation
- Professional Ethics
Key Performance Indicators (KPIs)
- Enquiry-to-admission conversion rate.
- Number of admissions achieved per month.
- Patient and caregiver satisfaction scores.
- Follow-up completion rate.
- Accuracy and timeliness of documentation.
- CRM/HIS data accuracy.
- Turnaround time for admissions.
- Referral generation and relationship management.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home
Ability to commute/relocate:
- J. P. Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- Kannada (Required)
- Telugu (Required)
Work Location: In person
