L2 Support Engineer with .NET as the primary skill is responsible for maintaining and troubleshooting Applications in production, ensuring stability, resolving incidents, and collaborating with development teams. The role emphasizes debugging, SQL expertise, and adherence to ITIL processes
- Role Overview Provide L2 support for .NET applications , focusing on incident resolution, debugging. Ensure system stability and performance in production environments.
- Key Responsibilities
- Handle incident management, troubleshooting, and root cause analysis .
- Debug and fix issues in .NET applications (C#,.NET) .
- Monitor application performance and proactively identify issues.
- Manage ticket queues and ensure closure within SLAs .
- Work in in shift-based operations and on-call rotations (including weekends).
- Maintain documentation, logs, and knowledge base entries.
- Support change/patch release activities .
Required Skill
- .NET Framework : Strong knowledge of C#,.NET .
- SQL : Proficiency in stored procedures, query optimization, and troubleshooting.
- Debugging : Hands-on experience with complex issue resolution.
- Cloud Exposure : Basic knowledge of AWS/Azure .
- ITIL Processes : Familiarity with incident, problem, and change management.
- Ticketing Tools : Experience with ServiceNow or similar.
- Soft Skills : Strong communication, client interaction, and teamwork.
Preferred Skills
- Experience with performance monitoring tools .
- Basic scripting skills (PowerShell, Bash, etc.).
- Knowledge of release/change management processes .
