Job Summary
We are looking for a proactive and customer-focused Clinic Manager to oversee the day-to-day operations of our clinic. The ideal candidate will be responsible for ensuring a smooth patient experience, managing clinic activities, supporting business growth, and coordinating with internal teams to maintain high service standards.
Key Responsibilities
- Manage the daily operations of the clinic to ensure efficient workflow.
- Welcome patients and provide a professional, positive experience throughout their visit.
- Understand patient requirements and guide them to suitable healthcare services based on their needs.
- Build and maintain strong relationships with patients to encourage long-term engagement.
- Coordinate appointment scheduling and follow-up activities.
- Support the achievement of clinic performance goals through effective patient engagement.
- Handle patient queries, concerns, and service-related issues promptly and professionally.
- Maintain accurate patient records and ensure data confidentiality.
- Collaborate with doctors and support staff to deliver a seamless patient experience.
- Ensure adherence to company policies and operational procedures.
- Prepare and maintain daily, weekly, and monthly reports as required.
Required Qualifications
- Bachelor's degree in any discipline.
- Minimum 1 year of experience in clinic management, healthcare, wellness, hospitality, retail, or customer relationship management.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Basic knowledge of MS Office and CRM software is an advantage.
- Ability to work in a fast-paced environment and manage multiple responsibilities.
Preferred Experience
Candidates with experience in healthcare, wellness centres, diagnostic centres, clinics, hospitals, beauty & wellness, hospitality, or customer-facing roles will be preferred.
Skills Required
- Patient Relationship Management
- Customer Service
- Team Coordination
- Sales & Counselling
- Communication Skills
- Time Management
- Problem Solving
- Record Management
Job Details
Employment Type: Full-time
Work Schedule: Day Shift
Benefits:
- Provident Fund
- Performance-based Incentives
- Career Growth Opportunities
Work Location: On-site
Pay: From ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
