Customer Support Specialist

Appsierra -
Mumbai, Maharashtra

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Job details

₹310 a day

Qualifications

Computer Science
Finance
Bachelor's degree
Zendesk
Customer support
Accounting
Communication skills

Full job description

About the Role

We are looking for a Customer Support Specialist with hands-on experience in Invoice Extraction, Invoice Processing, and Document Data Annotation . The ideal candidate will have a background in working with structured/unstructured documents, data extraction tools, and providing customer support in finance or operations-related processes.

Key Responsibilities

Handle customer queries related to invoice extraction and processing with accuracy and clarity.

Support clients in resolving issues related to document processing workflows.

Review, validate, and annotate data extracted from invoices and other documents.

Ensure high accuracy in document-based data processing while meeting turnaround times.

Collaborate with technical teams to escalate complex cases and provide feedback for process improvement.

Maintain detailed logs of customer interactions, issues, and resolutions.

Required Skills & Experience

Mandatory: Prior experience in Invoice Extraction / Invoice Processing.

Experience in Data Extraction from Documents or as a Data Annotator for Documents.

Strong understanding of OCR tools, invoice formats, and document workflows.

Good communication skills (written & verbal) to interact with clients effectively.

Attention to detail and ability to work with large volumes of data.

Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.

Qualifications

Bachelor’s degree in Finance, Accounting, Computer Science, or a related field.

1–4 years of relevant experience in customer support + document data processing.

What We Offer

Opportunity to work in a fast-growing, tech-driven environment.

Exposure to real-world document processing and automation solutions.

Career growth with cross-functional learning opportunities.

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