Mandatory Skill
ServiceNow Platform
ServiceNow development experience
ServiceNow CMDB (Configuration Management Database)
CMDB data model understanding
CMDB lifecycle and relationships
ServiceNow Modules (Lifecycle Implementation)
Experience implementing at least 2 of the following end‑to‑end:
ITSM (IT Service Management)
ITBM (IT Business Management)
GRC / IRM (Governance, Risk & Compliance / Integrated Risk Management)
Design, Development & Testing
Execution role in:
Design and development projects, or
Expert-level testing
Designing test scripts
Providing test strategy, planning, and guidance
Advisory & Problem Solving
Advising on:
Functional issues
Technical issues
Application and Infrastructure-related problem solving
Delivery & Execution
Working within defined projects/workstreams
Delivering outcomes aligned to process improvement and compliance
Supporting projects in controls, compliance, and assurance context
Good to Have
Risk, Compliance & Regulatory Context
Exposure to AI Governance / AI Compliance / AI Ethics
Understanding of:
Regulatory frameworks
Compliance-driven IT processes
Experience in IRM / GRC programs beyond core configuration
Domain & Portfolio Exposure
Experience in CISO / Cybersecurity / Risk / Compliance portfolios
Work on process improvement & compliance programs
ServiceNow Advanced Capabilities
ServiceNow IRM / GRC workflows customization
Reporting and dashboards for compliance tracking
Integration of ServiceNow with external systems
Leadership & Planning
Providing project guidance and planning support
Acting as a subject matter expert within the team
Mentoring or guiding junior developers/testers
