A Reservation Associate in a hotel handles room booking inquiries, confirms reservations, and provides information about hotel services to guests. The role focuses on ensuring accurate and efficient booking management while delivering excellent customer service.
Main Duties & Responsibilities
- Handle room reservation requests through phone, email, or online platforms.
- Confirm, modify, or cancel bookings in the hotel reservation system.
- Provide guests with information about room rates, availability, facilities, and hotel policies.
- Maintain accurate reservation records and guest details.
- Coordinate with front office and housekeeping departments regarding room availability.
- Process advance payments or booking guarantees when required.
- Assist guests with special requests and travel arrangements.
- Prepare daily reservation reports for management.
- Respond professionally to customer inquiries and complaints.
- Promote hotel packages, offers, and upgrades to increase sales.
Required Skills
- Good communication and customer service skills.
- Basic computer knowledge and familiarity with reservation software.
- Ability to work under pressure and manage multiple bookings.
- Attention to detail and accuracy.
- Professional telephone etiquette.
- Basic English speaking and writing skills.
Educational Qualification
- Diploma or degree in Hotel Management/Hospitality is preferred.
Experience
- Previous experience in hotel reservations, front office, or customer service is an advantage.
Working Conditions
- Rotational shifts including weekends and holidays.
- Office/front desk environment.
- Interaction with domestic and international guests.
Average Salary in India
- Approximately ₹18,000 – ₹25,000 per month depending on hotel brand, location, and experience.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
