Key Responsibilities
1. IT Support & Troubleshooting
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Provide Level 1 support for hardware, software, network, and printer-related issues.
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Install, configure, and troubleshoot desktops, laptops, and peripherals.
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Support email configuration (Microsoft 365 / Outlook) and basic user access issues.
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Coordinate with team members and escalate unresolved issues to senior IT staff.
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Maintain daily IT support logs and issue resolution records.
2. IT Asset Management
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Maintain and update the IT asset inventory (laptops, desktops, network devices, licenses, etc.).
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Handle issuance and return of IT equipment to employees.
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Track AMC, warranty, and service schedules for hardware.
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Coordinate with vendors for repair, replacement, and procurement follow-ups.
3. Vendor & Billing Coordination
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Collect and verify IT-related invoices, bills, and service reports.
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Follow up with vendors for deliveries, quotations, and SLA-based service calls.
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Assist in maintaining records for procurement, renewals, and payments.
4. Infrastructure & Network Assistance
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Support network monitoring under supervision (LAN, Wi-Fi, firewall).
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Assist in device setup and connectivity checks during new deployments.
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Coordinate site-level issues (connectivity, camera, firewall, etc.) with senior admin or service providers.
5. Documentation & Compliance Support
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Maintain documentation for IT assets, vendor records, and service tickets.
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Support IT audits by providing updated reports on asset and access records.
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Follow IT policy guidelines and ensure proper data handling practices.
