Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: ADMINISTRATOR L3(CONTRACT)
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 5/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Only bangalore ;WO rate 180k : 7+yrs relevant exp
ServiceNow Developer – ITSM & ITOM (Discovery, CMDB, Service Mapping)
Role Summary
We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.
Key Responsibilities
Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
Configure and maintain Discovery schedules, probes, sensors, and patterns
Develop and maintain CMDB data model, relationships, and governance policies
Implement Service Mapping (top-down and tag-based approaches)
Integrate monitoring/event tools with ServiceNow (Event Management)
Develop automation using Flow Designer and IntegrationHub
Customize workflows, UI policies, and business rules
Perform data reconciliation and CMDB health improvements
Support testing, upgrades, and production issues
Collaborate with architects, stakeholders, and infrastructure teams
Required Skills & Qualifications
Strong experience in ITSM development
Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
Strong understanding of CMDB data model and CSDM framework
Experience in configuring probes, sensors, and discovery patterns
Proficiency in JavaScript, Glide APIs, Flow Designer
Experience with REST/SOAP integrations and MID Server
Knowledge of ITIL processes and service lifecycle
Preferred Skills
Experience with Event Management and AIOps
Exposure to cloud discovery (AWS, Azure, GCP)
Knowledge of Performance Analytics and dashboards
DevOps and CI/CD integration experience
Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.)
Certifications
ServiceNow Certified System Administrator (CSA) – Mandatory
Certified Implementation Specialist – ITSM – Preferred
Certified Implementation Specialist – ITOM – Mandatory
ServiceNow Certified Application Developer (CAD) – Good to have
Prerequisites
Bachelor’s degree in Computer Science / IT or related field
5–8 years of ServiceNow development experience
Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience
Strong understanding of enterprise IT infrastructure
Experience working in Agile environments
Soft Skills
Strong analytical and troubleshooting skills
Excellent communication and stakeholder management
Ability to work in cross-functional teams
Proactive and solution-oriented mindset
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Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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Deliver
No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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Mandatory Skills: ServiceNow ITOM Service Mapping .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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