Job Title: Front Office Executive
Location: SKYLA Studios & Suites, Jubilee Hills
Department: Front Office / Operations
Job Summary:
The Front Office Executive is responsible for delivering excellent guest service, handling front desk operations efficiently, and ensuring a pleasant experience for guests from arrival to departure.
Key Responsibilities:
- Greet and welcome guests in a courteous and professional manner
- Handle guest check-in and check-out procedures
- Manage reservations, cancellations, and room allocations
- Respond to guest inquiries, requests, and complaints promptly
- Coordinate with housekeeping and other departments for smooth operations
- Maintain accurate guest records and billing information
- Handle phone calls, emails, and walk-in inquiries
- Ensure front desk area is clean, organized, and presentable
- Follow company policies, SOPs, and safety standards
Skills & Qualifications:
- Graduate or Diploma in Hospitality or related field (preferred)
- Proven experience as a Front Office Executive or similar role
- Excellent communication and interpersonal skills
- Customer-focused attitude with problem-solving abilities
- Basic computer knowledge (PMS, MS Office)
- Ability to work in shifts, including weekends and holidays
Experience:
- 0–3 years of relevant experience (Freshers may also apply)
Salary & Benefits:
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
