Client Relationship Management (CRM) Executive/Associate
Industry: Service Industry
Location: Gurgaon
Experience: 1–2 Years
Qualification: MBA
Joining Requirement: Immediate Joiner Only — No Notice Period
Role Overview
We are looking for an energetic and result-oriented CRM Executive/Associate to manage the complete client lifecycle—from market research and client acquisition to relationship management, service delivery coordination and payment follow-ups. The candidate must be proactive, take complete ownership of assigned responsibilities and be confident in pursuing and closing business deals.
Key Responsibilities
- Conduct in-depth market research to identify prospective clients and business opportunities.
- Generate leads through calls, emails, professional networking, referrals and market outreach.
- Schedule and attend client meetings to understand their business requirements.
- Prepare and share proposals, quotations and presentations, followed by regular client follow-ups.
- Manage the complete B2B sales cycle—from prospecting and negotiation to deal closure.
- Develop and maintain strong, long-term relationships with new and existing clients.
- Maintain an active sales pipeline and regularly update lead and client status.
- Coordinate with internal teams to ensure timely service delivery and client satisfaction.
- Handle product- and service-related queries professionally.
- Provide after-sales support and resolve client concerns or escalations.
- Manage AMC follow-ups and renewals while identifying repeat and additional business opportunities.
- Coordinate service reports, purchase orders, invoices and payment collections.
- Prepare daily, weekly and monthly sales, service and client-status reports.
- Manage communication and coordination among clients, internal teams, vendors and other stakeholders.
Candidate Requirements
- MBA qualification is mandatory.
- 1–2 years of relevant experience in CRM, B2B sales, client servicing or business development, preferably in the service industry.
- Strong understanding of client acquisition, relationship management and sales pipeline development.
- Proficiency in MS Office, particularly Excel, Word and PowerPoint.
- Excellent communication, presentation, negotiation and follow-up skills.
- Target-driven, proactive and confident in attending meetings and closing deals.
- Willing to take responsibility for sales, client servicing, delivery coordination and payment follow-ups.
- Candidates currently residing in Gurgaon should apply.
- Must be available to join immediately without serving any notice period.
How to Apply
Interested candidates must email their updated resume with a professional photograph to:
[email protected]
Applicants must mention their Current CTC and Expected CTC (ECTC) in the email for profile evaluation.
Only candidates meeting the above criteria and available for immediate joining should apply.
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
Work Location: In person
