Job Summary
Willingness to travel to client locations.
We are seeking a dedicated and technically skilled Printer Support Engineer to install, configure, maintain, and troubleshoot printers and multifunction devices across client locations. The candidate will be responsible for ensuring uninterrupted printing services, minimizing downtime, and providing prompt technical support to end users.
Key Responsibilities
- Install, configure, and commission Laser, Inkjet, Dot Matrix, Thermal, Barcode, Label, and Multifunction Printers (MFPs).
- Diagnose and resolve hardware and software issues related to printers and scanners.
- Install and configure printer drivers on Windows and network environments.
- Configure printers over USB, LAN, Wi-Fi, and Print Server environments.
- Troubleshoot print quality issues such as paper jams, toner problems, image defects, and connectivity issues.
- Perform preventive maintenance and periodic health checks of printers.
- Replace consumables and hardware components including toner, drum, fuser, rollers, formatter board, power supply, etc.
- Configure network printing, shared printers, and IP-based printers.
- Coordinate with OEMs for warranty support, spare replacement, and escalations.
- Maintain inventory of printers, spare parts, and consumables.
- Record service calls, prepare maintenance reports, and update ticketing systems.
- Ensure adherence to SLA timelines for incident resolution.
- Provide technical assistance and user guidance on printer operations.
- Support large-scale printer deployments, relocations, and upgrades.
- Maintain documentation of installation, configuration, and maintenance activities.
Technical Skills
- Good knowledge of HP, Canon, Epson, Brother, Ricoh, Kyocera, Xerox, Samsung, Zebra, TVS, and other printer brands.
- Understanding of printer architecture and hardware components.
- Experience in troubleshooting:
- Network Printers
- USB Printers
- MFP Devices
- Thermal & Barcode Printers
- Knowledge of:
- TCP/IP Networking
- DHCP, Static IP Configuration
- Windows Operating Systems
- Print Servers
- Active Directory (basic)
- Remote Support Tools
- Familiarity with printer firmware upgrades and driver installations.
Preferred Experience
- Experience in AMC/FMS projects.
- Experience supporting enterprise printer fleets.
- Experience working with ticketing tools (ServiceNow, Freshservice, ManageEngine, etc.).
- Knowledge of SLA-based support environments.
- Exposure to Government, Banking, Education, Healthcare, or Enterprise IT projects.
Pay: Up to ₹25,000.00 per month
Work Location: In person
