Position Overview
We are looking for an experienced and responsible Front Office Manager to manage the complete front office operations of our 20-key boutique hotel. The ideal candidate should have strong knowledge of hotel operations, guest relations, PMS, OTAs, billing, team management, and revenue optimization.
Key Responsibilities
- Manage daily front office operations, including check-in, check-out, reservations, room allocation, and billing.
- Ensure a smooth and professional guest experience throughout the stay.
- Hire, Supervise and train front office staff and maintain proper discipline and grooming standards.
- Handle guest complaints, requests, and escalations promptly and professionally.
- Manage reservations through PMS and OTAs, including MakeMyTrip, Goibibo, Booking.com, Agoda, Expedia, etc.
- Monitor room availability, rates, occupancy, cancellations, no-shows, and overbooking.
- Coordinate closely with Housekeeping, Restaurant, Accounts, and Management.
- Prepare daily front office reports, occupancy reports, arrival/departure lists, and other MIS reports.
- Ensure proper maintenance of guest records and compliance with hotel policies.
- Supervise night audit and ensure all front office procedures are followed.
- Assist management in improving occupancy, ARR, guest satisfaction, and overall hotel revenue.
- Maintain high standards of guest service, professional conduct, cleanliness, and presentation.
- Ensure compliance with statutory requirements and hotel SOPs.
Candidate Requirements
- Minimum 3 years of relevant experience in Front Office operations, preferably in a reputed hotel.
- Experience as Front Office Manager / Assistant Front Office Manager / Senior Front Office Executive preferred.
- Strong knowledge of PMS and OTA platforms.
- Good communication skills in English and Hindi.
- Good knowledge of hotel billing, reservations, room inventory, and daily reporting.
- Ability to work independently and manage a small team effectively.
- Professional appearance, discipline, and a service-oriented attitude.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Application Question(s):
- Are you currently located in Prayagraj, Kanpur, or Varanasi?
- How many years of experience do you have working in the Front Office/Front Desk department of a hotel?
Education:
Experience:
- Hotel: 5 years (Required)
Language:
Work Location: In person
