Company: BAI Infosolutions Private Limited – CoTrav
Location: Gurgaon (On-site)
Experience: 0–1 Year
Employment Type: Full-time
Industry: Corporate Travel & Mobility Services
Role Summary
CoTrav is looking for motivated individuals to join our Operations team. The role involves managing travel-related requests, coordinating with vendors and internal departments, and ensuring timely delivery of services to corporate clients. This position is ideal for fresh graduates or candidates at the beginning of their professional journey who are interested in operations, coordination, and customer support.
Key Responsibilities
- Process and manage travel requests received from corporate clients.
- Coordinate with airlines, hotels, cab operators, and other service providers to arrange bookings and services.
- Ensure all reservations and service requests are completed accurately and within the required timelines.
- Maintain and update operational records, booking details, and customer information in company systems.
- Communicate with customers regarding travel plans, booking status, amendments, and cancellations.
- Resolve routine operational issues and escalate complex concerns when necessary.
- Support vendor coordination activities and assist in maintaining service quality standards.
- Verify booking details, invoices, and related documentation for accuracy.
- Collaborate with different departments to ensure smooth execution of client requirements.
- Follow company policies, operational procedures, and service-level commitments.
Desired Skills
- Effective communication and interpersonal abilities.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize work efficiently.
- Customer-centric mindset with a proactive approach.
- Basic proficiency in MS Office, especially Excel.
- Ability to work under deadlines and manage multiple assignments.
- Willingness to learn and grow in a dynamic operations environment.
Qualification & Eligibility
- Bachelor's degree in any discipline.
- Freshers or candidates with up to 1 year of work experience may apply.
- Prior internship or exposure to customer service, travel, operations, or coordination roles will be an advantage.
- Comfortable working in a professional and process-oriented environment.
- Good spoken and written English skills.
What We Offer
- Hands-on exposure to corporate travel operations.
- Learning and development opportunities in a growing organization.
- Supportive team environment and career growth prospects.
- Opportunity to work with leading corporate clients across industries.
Pay: From ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
