Job Description – Service Advisor (Two-Wheeler Service Center)
Job Summary:
The Service Advisor is responsible for assisting customers with their vehicle service needs, coordinating with the workshop, and ensuring timely vehicle delivery while delivering excellent customer service.
Key Responsibilities:
- Receive customers and understand service requirements.
- Prepare job cards and explain service estimates.
- Coordinate with technicians and the spare parts team.
- Update customers on repair progress and obtain approvals for additional work.
- Ensure timely delivery of vehicles with proper explanation of completed work.
- Promote periodic maintenance, accessories, and value-added services.
- Resolve customer complaints and maintain high customer satisfaction.
- Achieve service and labour sales targets.
- Maintain accurate service records and follow dealership procedures.
Qualifications:
- Diploma/Graduate (Automobile, Mechanical, or any discipline).
- 0–3 years of experience in a two-wheeler dealership preferred.
- Good communication, customer handling, and computer skills
Pay: ₹13,000.00 - ₹18,000.00 per month
Work Location: In person
