Serve as the main point of contact for inquiries via phone, email, chat, or in-person visits.
Investigate and resolve customer complaints promptly while maintaining a high level of empathy and professionalism.
Proactively follow up with clients to ensure their needs are met and identify opportunities for upselling or cross-selling services.
Maintain accurate, up-to-date records of customer interactions, feedback, and transactions using Customer Relationship Management (CRM) software.
Coordinate with internal sales, operations, or technical teams to deliver tailored solutions and escalate complex issues when necessary.
Gather and analyze client data to identify possible products or services to recommend to management.
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary.
Follow communication protocols, rules, and policies.
Location: Karunagapally
Salary: Best in the Industry
Immediate hiring for the posts
Contact Person: HR Mobile: 9037001333 (Whatsapp your Bio-data)
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Life insurance
- Provident Fund
Work Location: In person
