Who we are looking for
The Associate – Investor Services is responsible for supporting the delivery of investor servicing activities for hedge fund clients globally. The role involves accurate execution of investor transactions, maintenance of investor records, and adherence to operational controls, regulatory requirements, and client service standards.
The Associate will work closely with internal teams including Fund Accounting, Custody, and Middle Office, ensuring seamless end-to-end support for investor lifecycle activities in a deadline-driven environment.
What you will be responsible for
Investor Transaction Processing
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Validate investor instructions and supporting documentation for completeness and compliance.
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Process investor transactions including subscriptions, redemptions, transfers, and switches in accordance with governing documents and defined procedures.
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Ensure accurate and timely recording of investor activities in internal systems.
Investor Record Maintenance
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Maintain and update investor records, including static data, account details, and bank instructions.
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Support onboarding of new investors and maintenance of existing investor profiles
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Ensure accurate tracking of capital activity and investor balances.
Control & Reconciliation Activities
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Perform daily and periodic reconciliation of investor positions, transactions, and cash movements.
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Identify and investigate discrepancies, breaks, or exceptions
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Escalate issues in a timely manner and support resolution activities
Client & Stakeholder Interaction
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Support responses to client queries and requests related to investor transactions and account activity.
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Coordinate with global stakeholders and internal functional groups.
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Provide support for reporting deliverables and client communications.
Regulatory & Compliance Adherence
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Ensure adherence to internal policies, operating procedures, and relevant regulatory requirements
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Maintain audit-ready documentation for all investor servicing activities.
Process Efficiency & Continuous Improvement
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Participate in automation initiatives and system enhancements where applicable
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Contribute to knowledge sharing and process documentation updates
Education & Experience
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Bachelor’s degree in Finance, Commerce, Accounting, Economics, or related discipline
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0–3 years of relevant experience in Investor Services, Transfer Agency, Hedge Funds, or Alternative Investment operations preferred
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Understanding of hedge fund structures, investor lifecycle, and capital activity is desirable
Knowledge & Skills
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Basic understanding of hedge fund products and investor servicing processes, including subscriptions, redemptions, and transfers
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Strong attention to detail and accuracy in processing financial transactions
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Good analytical and problem-solving skills, particularly in reconciliation and exception handling
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Effective verbal and written communication skills
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Ability to work under pressure and manage multiple deadlines
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Proficiency in Microsoft Excel and operational systems
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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