JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position OverviewWe are seeking a talented Business Analyst to join our team and drive data-driven decision-making across our commercial real estate operations. This role will bridge business needs with technology solutions, analyze complex datasets, and deliver actionable insights that optimize our service delivery and client outcomes.
Key ResponsibilitiesBusiness Analysis & Requirements Gathering Partner with stakeholders across property management, leasing, facilities management, and corporate solutions to identify business needs and translate them into clear, actionable requirements. Conduct workshops, interviews, and process mapping sessions to document current-state workflows and design future-state solutions that enhance operational efficiency.
Data Analysis & Reporting Analyze large datasets related to property performance, occupancy rates, lease administration, maintenance costs, and client portfolios. Develop dashboards, reports, and visualizations that provide leadership with real-time insights into portfolio performance, market trends, and operational metrics. Use statistical analysis to identify patterns, anomalies, and opportunities for improvement.
Process Improvement Evaluate existing business processes across lease administration, work order management, vendor coordination, and client reporting. Identify inefficiencies, bottlenecks, and areas for automation. Design and implement process improvements that reduce costs, improve service delivery times, and enhance client satisfaction.
Technology Implementation Support Serve as the business liaison during implementation of property management systems, IWMS platforms, financial reporting tools, and CRM solutions. Participate in system selection, vendor evaluation, user acceptance testing, and change management activities. Ensure technology solutions align with business objectives and user needs.
Stakeholder Management Build strong relationships with business leaders, property managers, facility managers, finance teams, and IT partners. Communicate analysis findings, project updates, and recommendations clearly to both technical and non-technical audiences. Manage expectations and facilitate consensus among diverse stakeholder groups.
Required QualificationsEducation & Experience Bachelor's degree in Business Administration, Finance, Real Estate, Information Systems, or related field. 3-5 years of experience as a Business Analyst, preferably within commercial real estate, property management, facilities management, or professional services industries.
Technical Skills Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, data modeling) and PowerPoint. Experience with data visualization tools such as Power BI, Tableau, or similar platforms. Working knowledge of SQL for data extraction and manipulation. Familiarity with property management systems (Yardi, MRI, Argus) or enterprise resource planning (ERP) systems is highly desirable.
Analytical Capabilities Strong quantitative and qualitative analysis skills with the ability to work with large, complex datasets. Experience creating financial models, forecasting scenarios, and conducting variance analysis. Proven ability to identify trends, draw insights, and make data-driven recommendations that impact business strategy.
Business Acumen Understanding of commercial real estate fundamentals including lease structures, property operations, financial metrics (NOI, cap rates, occupancy costs), and industry trends. Knowledge of facilities management practices, workplace services, and corporate real estate strategies is advantageous.
Preferred QualificationsCertification in Business Analysis (CBAP, PMI-PBA) or data analytics. Experience with Agile methodologies and project management frameworks. Knowledge of process improvement methodologies such as Lean or Six Sigma. Exposure to emerging technologies including AI, IoT sensors for building management, or predictive analytics platforms.
Key CompetenciesProblem-Solving: Ability to decompose complex business challenges into manageable components and develop practical, scalable solutions.
Communication: Excellent written and verbal communication skills with the ability to present complex information clearly to diverse audiences including executives, operational teams, and technical staff.
Collaboration: Team-oriented mindset with experience working across functional boundaries in matrix organizations.
Attention to Detail: Meticulous approach to data quality, documentation, and requirements specification.
Adaptability: Comfortable working in a fast-paced environment with changing priorities and multiple concurrent projects.
What We OfferOpportunity to work with a leading commercial real estate services firm serving Fortune 500 clients globally. Exposure to diverse property types including office, industrial, retail, and data centers. Professional development through training programs, industry certifications, and mentorship. Collaborative culture that values innovation, client service excellence, and continuous improvement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
