We are seeking a well-groomed, energetic, and customer-focused Front Desk Executive to be the face of our high-end night club in Goa. The ideal candidate will provide a warm welcome to guests, manage reservations and guest queries efficiently, and ensure a seamless and premium guest experience from arrival to exit.
Key Responsibilities:
- Greet and welcome guests with a positive and professional attitude.
- Manage guest check-ins and check-outs efficiently.
- Handle guest inquiries, walk-ins, and reservations (via phone, email, and in person).
- Maintain accurate guest records and update the club’s reservation system.
- Coordinate with security, floor staff, and management to ensure smooth entry and seating.
- Monitor guest list, VIP entries, and special bookings.
- Manage cloakroom or guest belongings if required.
- Address and resolve customer complaints or escalate to management when necessary.
- Ensure the front desk area is neat, organized, and presentable at all times.
- Maintain confidentiality of guest information.
- Assist in promotional events, loyalty programs, or feedback collection when assigned.
Requirements:
- Proven experience as a Front Office Executive / Guest Relations Executive in the hospitality or nightlife industry preferred.
- Excellent communication and interpersonal skills.
- Well-groomed with a pleasant personality and strong customer-service orientation.
- Comfortable working night shifts, weekends, and holidays.
- Proficiency in English and Hindi; knowledge of local languages is an advantage.
- Familiarity with POS systems and basic computer skills.
- Ability to work under pressure in a fast-paced environment.
Work Environment & Schedule:
- Evening & Night shifts
- Fast-paced, high-energy environment with live entertainment and crowd management
- Location: Prominent night club in Goa
Salary & Benefits:
- Competitive salary based on experience
- Incentives and performance-based bonuses
- Staff meals and transportation (if applicable)
- Opportunity to grow within the nightlife and hospitality industry
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Provident Fund
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
