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- Experience and knowledge of M365 Intune Patch Management Administration, Mobile Device Management, Deployment, and Distribution, Application Packages Deployment, Windows Autopilot, etc.,
- Should have good experience in troubleshooting issues of M365, MDM Issues, Intune, AD, AD Connect Sync, Scripting (PowerShell), Batch File, Migration / Upgradation,
- Escalate and co-ordinate with Vendors for issue resolution
- Working Knowledge of various MDM & various Patch Management Tools like WSUS, SCCM, Intune, Patch Manager, UEM (Manager Engine), etc.,
- Troubleshooting and support, Intune, SCCM, Desktop Images, Virtual Images, Windows Autopilot
- Maintaining Patch version update report from MS Portal and ensuring all the End Points & Servers are at minimum n-1 version
- Remote Support and assisting users via calls and MS teams
- Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools
- Intune Windows packages creation, testing & deployments
- Liaise with vendors and other IT personal/Customer for problem resolution
- L2 Desktop Support and Remote Support for end-users
- Knowledge of handling Helpdesk Ticketing Systems
- Maintaining IT documentation, Audit Queries, Hardening
- VAPT Fix, Security & Compliance
- SLA adherence for patch management
- Compliance reporting on patching
- Manage and deploy patches and updates to Windows systems across the organization
- Monitor and assess the impact of patches on system performance.
Ensure compliance with organizational and regulatory security standards
- Collaborate with other IT teams to schedule and coordinate patch deployments.
- Resolve issues arising from patch deployments and update failures.
- Maintain and update patch management documentation.
- Provide reports on patch management activities and system compliance.
Conduct regular audits of patch levels and system statuses.
· Windows Server, WSUS, Intune, SCCM, PowerShell, Active Directory, Network Security, System Auditing, Patch Management Tools, Troubleshooting
- M365 Intune & Intune Administration
- Advanced knowledge of M365-Intune AD, DNS, DHCP, and Microsoft Systems Center Configuration Manager (SCCM), Intune, AD Connect Sync, Conditional Access, Network
- Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection
- Experience in End Point engineering and support activities
- Advanced knowledge of patch management methodologies Should have a good experience in troubleshooting issues of Patch Management & MDM
- Familiarity with certificate application to end user devices
- Provide Level 3 support for complex issues related to Patch Management Services
- Advanced Troubleshooting and Support
- Identity and Access Management
- Should have a good experience in Hybrid Environment Management
- Collaboration with Stakeholders
- Knowledge on Active Directory and group policies
- Domain and Subject matter expertise in Vulnerability and patch management.
Investigate and troubleshoot patch-related problems, collaborating with relevant teams to identify root causes and implement corrective actions
