Organization: Chate's Homeopathy Clinic
Job Overview
We are looking for a friendly, professional, and organized Front Desk Receptionist & Telecaller to join our clinic. The ideal candidate will be responsible for managing front desk operations as well as patient communication through calls. This role requires excellent communication skills, a patient-focused approach, and the ability to handle appointments, inquiries, follow-ups, and daily administrative tasks efficiently.
Key Responsibilities
- Welcome patients and visitors in a polite and professional manner.
- Attend incoming calls and respond to patient inquiries regarding appointments, treatments, and clinic services.
- Make outbound calls for patient follow-ups, appointment reminders, visit confirmations, and missed appointment follow-ups.
- Handle inquiry calls and guide prospective patients about clinic services and doctor availability.
- Schedule, reschedule, confirm, and manage patient appointments.
- Maintain and update patient records accurately in the clinic management system.
- Handle billing, payment collection, receipt generation, and basic cash management.
- Coordinate with doctors and clinic staff to ensure smooth daily operations.
- Maintain proper records of calls, appointments, and patient interactions.
- Keep the reception area clean, organized, and presentable.
- Perform basic administrative, data entry, and office support tasks as required.
Requirements
- Good communication and interpersonal skills.
- Comfortable handling both inbound and outbound calls.
- Basic computer knowledge and typing skills.
- Professional appearance and positive attitude.
- Ability to multitask and manage front desk and telecalling responsibilities efficiently.
- Strong organizational and customer service skills.
- Ability to maintain patient confidentiality and professionalism.
- Prior experience in reception, telecalling, customer service, or a healthcare clinic will be an added advantage.
Preferred Qualities
- Pleasant personality and patient-friendly approach.
- Strong follow-up and coordination skills.
- Ability to work in a fast-paced clinic environment.
- Willingness to learn and grow within the organization.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
