Job Title: IT Support Engineer
Location: Ceres India – Bangalore
About Ceres India
Ceres India (Ceres Environmental India Pvt. Ltd.) serves as the Global Capabilities Centre for Ceres Global, embodying strategic value, innovation, and operational excellence. With a highly skilled and diverse team, Ceres India drives efficiency and delivers exceptional support services across global operations.
Driven by Purpose, Powered by People
At Ceres, you’re more than an employee, you’re part of a mission-driven team restoring hope and rebuilding lives. Every role, whether in leadership, field operations, or support functions, plays a critical part in helping communities recover when it matters most.
We value initiative, collaboration, diversity, and accountability. Our culture is built on resilience, teamwork, and empowerment, offering competitive compensation, global exposure, and opportunities to lead with impact.
If you act with compassion, urgency, and ownership you’ll thrive at Ceres.
Role Overview
The IT Support Engineer will deliver high-quality end-user support while administering core Microsoft 365 and modern workplace technologies. This role combines frontline technical support with hands-on administration across platforms such as Entra ID (Azure AD), Intune, Exchange Online, Teams, SharePoint/OneDrive, and endpoint security solutions.
You will collaborate with senior engineers on security operations, automation initiatives, and platform improvements, ensuring reliable, secure, and scalable IT services across the organization.
Key Responsibilities
End User Support & IT Operations
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Serve as the primary point of contact for IT incidents and service requests, including hardware, software, and SaaS applications.
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Install, configure, and maintain Windows 11 laptops/desktops, mobile devices, and peripherals.
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Manage the complete ticket lifecycle through ITSM tools (e.g., ServiceNow, Jira), ensuring timely resolution and clear documentation.
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Provide support for both in-office and remote employees across global locations.
Microsoft 365 Administration
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Administer Entra ID (Azure AD) objects including users, groups, and basic RBAC permissions.
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Support Conditional Access policies under established security frameworks.
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Manage Intune device lifecycle, including:
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Autopilot deployments
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Device compliance policies
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Configuration profiles
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Patch management rings
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Proactive remediations
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Support Exchange Online operations such as mailbox management, distribution groups, and mail flow rules.
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Assist with Teams and SharePoint governance, including guest access, external sharing policies, and naming conventions.
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Help maintain email authentication and security configurations including SPF, DKIM, and DMARC.
Security & Compliance Support
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Support Microsoft Defender for Endpoint and Microsoft 365 security operations, including alert triage, device onboarding, and remediation activities.
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Assist with Microsoft Purview compliance features, including DLP policies, sensitivity labels, retention policies, and eDiscovery.
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Support Identity Governance processes, including access reviews and Privileged Identity Management (PIM).
Automation & Reporting
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Utilize PowerShell and Microsoft Graph (Graph PowerShell SDK) to automate routine administrative tasks.
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Generate system health, compliance, and device reports.
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Contribute to configuration documentation and version-controlled exports (e.g., Intune configuration JSON files).
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Develop and maintain technical runbooks and operational documentation.
Monitoring & Observability
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Monitor service health dashboards and performance metrics for Microsoft 365 services.
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Assist with incident, problem, and capacity management processes.
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Support creation of alerts, dashboards, and operational insights for IT infrastructure.
Required Qualifications
Experience
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4-6 years of experience supporting hardware, software, and Microsoft 365 or Modern Workplace environments.
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Experience supporting both onsite and remote users.
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Hands-on experience with ITSM ticketing systems (ServiceNow, Jira, or similar).
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Strong troubleshooting experience across Windows devices, productivity platforms, and SaaS applications.
Education & Certifications
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Bachelor’s degree in information technology, Computer Science, or a related field preferred.
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Microsoft certifications such as:
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MD-102 – Endpoint Administrator
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MS-102 – Microsoft 365 Administrator
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Additional Microsoft or endpoint security certifications are a plus.
Knowledge & Skills
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Strong understanding of Microsoft 365 ecosystem including Entra ID, Exchange Online, Teams, SharePoint, and Intune.
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Familiarity with email security protocols (SPF, DKIM, DMARC).
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Exposure to Microsoft Purview compliance tools and security operations.
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Basic scripting knowledge using PowerShell.
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Familiarity with Git/source control and basic KQL or Log Analytics is a plus.
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Excellent technical documentation and communication skills.
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Ability to work independently in a fast-paced, global support environment.
What to Expect
You will work in a collaborative global environment, partnering with cross-functional teams across India and the United States to support critical technology operations. The role offers exposure to a modern technology stack, including Microsoft 365, security platforms, endpoint management tools, and automation technologies, enabling you to build strong technical expertise. At Ceres, we are committed to professional growth, providing opportunities for continuous learning, certifications, and career advancement within a rapidly growing global organization. Most importantly, your work will have real impact ensuring employees have secure and reliable technology systems that enable Ceres teams to respond quickly and effectively when communities need support the most.
Why Join Ceres?
At Ceres, technology enables purpose. By maintaining secure and reliable IT systems, you help empower teams that respond to disasters and rebuild communities.
We offer:
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Mission-driven work culture
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Global exposure and collaboration
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Competitive compensation and benefits
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Opportunities for technical growth and certifications
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A chance to contribute to meaningful work that impacts communities
