- Deliver training on CRM processes, customer service, and BPO operations.
- Train candidates on voice and non-voice processes (calling, email, chat support).
- Develop lesson plans, scripts, and training materials.
- Conduct mock calls, role plays, and soft skills sessions.
- Assess candidates through tests, call evaluations, and practical exercises.
- Improve candidates’ communication, accent, and customer handling skills.
- Track attendance, performance, and batch progress.
- Support interview preparation and placement readiness.
- Ensure achievement of training quality and batch targets.
- Requirements
Skills Required:
- Strong knowledge of CRM tools and BPO processes.
- Excellent communication and interpersonal skills.
- Training, facilitation, and coaching ability.
- Basic computer skills (MS Office, CRM software).
Qualification & Experience:
- Graduate in any discipline.
- 3–5 years of experience in BPO/CRM training or industry preferred.
KPIs:
- Batch completion rate.
- Candidate communication improvement scores.
- Placement rate and interview success.
- Training feedback and quality scores.
Pay: ₹35,000.00 - ₹40,000.00 per month
Experience:
Work Location: In person
