Company Description
Liasotech Private Limited is a leading manufacturer of Oil Filtration Machines based in Jamshedpur, India. With over two decades of experience, we specialize in Hydraulic, Turbine, Gear, and Lubricant Oil and Vacuum Dehydrator Filtration Systems, as well as 1:1 replacement filters of leading international brands. Our state-of-the-art manufacturing facility delivers customized solutions that surpass expectations for clients in industries such as Steel, Power, Cement, Paper & Plastic, Chemical, and Mining.
Role Description
The Service Executive is responsible for providing technical support and ensuring smooth execution of field service activities. The role involves coordinating site work, addressing customer queries, troubleshooting technical issues, and maintaining strong customer relationships while ensuring timely service delivery.
Qualifications
- Diploma or Bachelor's Degree in Mechanical Engineering or a related technical field.
- Minimum 1 year of experience in field service, manufacturing, or a related industry is preferred.
- Strong technical troubleshooting and problem-solving skills.
- Good communication and customer handling skills.
- Ability to coordinate multiple service activities effectively.
- Proficiency in MS Office and basic report preparation.
- Willingness to travel frequently to customer sites.
Key Responsibilities
- Attend customer sites for installation, commissioning, servicing, breakdown maintenance, and troubleshooting of equipment.
- Respond to customer queries and technical concerns via phone, email, or other communication channels in a timely and professional manner.
- Diagnose technical issues and provide effective solutions to minimize equipment downtime.
- Coordinate with customers, internal departments, and service teams to ensure timely execution of service activities.
- Prepare and submit service reports, site visit reports, and maintenance records after every customer visit.
- Plan and coordinate preventive and corrective maintenance activities.
- Monitor pending service requests and ensure timely closure.
- Support machine trials, inspections, and performance evaluations at customer sites.
- Identify recurring technical issues and recommend corrective and preventive actions.
- Maintain strong customer relationships by delivering prompt and quality service.
- Ensure compliance with company quality, safety, and operational standards during all service activities.
- Assist in customer training on equipment operation and basic maintenance whenever required.
- Provide regular updates on service activities and site status to the reporting manager.
- Support emergency breakdown calls and urgent customer requirements whenever required.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Mechanical engineering: 1 year (Preferred)
Willingness to travel:
Work Location: In person
