Job Description:
Resort Manager at 5* Boutique Resort you will oversee all operational, quality and guest related aspects of the running of the resort; supervise and organize all resort staff and ensure that the high standards that the company expects are maintained whilst exceeding the service and standard set by Corporate management.
Key Responsibilities:
1. Guest Services Management:
o Develop and implement strategies to enhance the overall guest experience.
o Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention.
o Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction.
o Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction.
2. Property Operations Management:
o Take complete handover of the project plots, amenities, infrastructure, and other areas within.
o Oversee the day-to-day operations of the hospitality services within the project.
o Ensure the smooth functioning of amenities, common areas, and recreational facilities.
o Collaborate with maintenance teams to uphold property standards and address any issues promptly.
3. Financial Management:
o Prepare and manage budgets for hospitality operations.
o Monitor expenses, revenue generation, and financial performance.
o Implement cost-effective measures without compromising service quality.
o Oversee revenue management strategies to optimize occupancy and profitability.
o Manage the property's P&L, ensuring financial goals are met or exceeded.
4. Team Leadership:
o Recruit, train, and manage a dedicated hospitality team.
o Foster a positive and collaborative work environment.
o Conduct regular performance evaluations and provide constructive feedback.
5. Compliance and Regulations:
o Stay informed about local regulations and ensure compliance.
o Implement and maintain safety and security protocols for the propert
Experience & Education Required:
· Bachelor’s degree in hospitality management.
· Proven experience of 2-3 years as a Front office manager/ Resort Manager in a luxury 5 Star Boutique resort properties such Oberoi, Taj, ITC Marriott, Post Card.
Key Skills and Attributes:
· Strong leadership and organizational skills.
· Excellent communication and interpersonal abilities.
· Knowledge of local regulations and hospitality industry trends.
· Proficient in computer applications related to hospitality management.
· Experience in revenue management and financial oversight.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Anjarle, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
WhatsApp: +91 8669574085
Email: [email protected]
Job Types: Full-time, Permanent
Pay: ₹1,200,000.00 - ₹1,800,000.00 per year
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
Experience:
- Sales management: 1 year (Preferred)
- Sales Executive: 5 years (Required)
- Salesforce: 3 years (Required)
Language:
- English (Required)
- Hindi (Required)
- Konkani (Preferred)
Shift availability:
Willingness to travel:
Work Location: In person
