We are seeking a CRM Executive/Manager with 2 to 7 years of experience to manage and enhance customer relationships through systematic support, follow-ups, and resolution. The ideal candidate will be a proactive communicator, tech-savvy, and customer-centric.
Roles and Responsibilities:
- Serve as the first point of contact for clients regarding queries, requests, and issue resolution.
- Manage and update customer records in the CRM system.
- Track and follow up on client interactions, service requests, and feedback.
- Coordinate with internal teams (technical/support/sales) to ensure timely resolution of client issues.
- Analyze customer feedback and suggest improvements to processes and services.
- Generate CRM-related reports and dashboards for internal review.
- Ensure a high level of customer satisfaction and retention.
Required Skills & Qualifications:
- Any graduate with experience in handling customer queries and support , preferably in IT product and service with experience between 2 to 7 years
- Hands-on experience with any CRM tools
- Strong verbal and written communication skills.
- Good analytical and problem-solving abilities.
- Ability to manage multiple client accounts and work under deadlines.
- Preferred Attributes:
- Experience in real estate or ERP domain will be a plus.
- A customer-focused mindset with strong interpersonal skills.
- Ability to work collaboratively across departments.
Work Location: In person
