Inside Sales & Client Relationship Executive – Corporate Gifting
Company: INNOVATIVE IDEAS
Location: Delhi, India
Employment Type: Full-Time
Experience: 1–3 Years
Salary: ₹18,000–₹25,000 per month + Performance Incentives
Department: Sales / Business Development
Industry: Corporate Gifting / B2B Sales
About the Role
We are looking for a confident, energetic and highly organized Inside Sales & Client Relationship Executive to manage incoming sales enquiries, Google/website leads, referral enquiries and day-to-day requirements from existing corporate clients.
The ideal candidate should have excellent communication skills, strong follow-up discipline and a genuine interest in sales and customer relationship management.
This is not a telecalling-only role. The person will be responsible for converting enquiries into business and developing repeat business from existing clients.
Key Responsibilities1. Lead Management
- Handle leads received through Google, website, social media and other digital channels.
- Contact new leads promptly and understand their gifting requirements.
- Qualify leads based on quantity, budget, product, occasion and delivery timeline.
- Maintain complete and accurate lead information in CRM/Google Sheets.
- Ensure that no genuine lead is missed or left without follow-up.
- Regularly follow up with prospective clients until the opportunity is converted, postponed or closed.
2. Sales & Business Development
- Understand client requirements and recommend suitable corporate gifting products.
- Share catalogues, product options, presentations and quotations.
- Coordinate with procurement and operations teams for pricing and availability.
- Negotiate professionally with clients within company-approved pricing limits.
- Convert enquiries into confirmed orders.
- Achieve monthly sales and conversion targets.
- Identify opportunities for upselling and cross-selling.
3. Existing & Referral Clients
- Handle daily sales enquiries from existing corporate clients.
- Handle enquiries received through client referrals.
- Maintain strong relationships with existing customers.
- Understand previous orders and client preferences.
- Proactively contact existing clients for upcoming gifting requirements.
- Generate repeat orders and additional business from existing accounts.
- Ensure excellent communication throughout the sales process.
4. Quotation & Follow-Up
- Prepare and send quotations accurately.
- Follow up on quotations systematically.
- Record every follow-up and next action.
- Coordinate revisions in quotation/product options based on client feedback.
- Track the status of each opportunity until closure.
5. Coordination
Coordinate with:
- Procurement team
- Operations team
- Production/branding vendors
- Design team
- Accounts team
- Logistics/dispatch team
to ensure that confirmed orders are executed smoothly.
Required Skills
- Excellent spoken and written communication.
- Confident telephone communication.
- Strong sales and negotiation skills.
- Excellent follow-up discipline.
- Good listening and requirement-understanding ability.
- Customer relationship management skills.
- Ability to handle multiple enquiries simultaneously.
- Good knowledge of MS Excel / Google Sheets.
- Basic knowledge of CRM systems.
- Comfortable using WhatsApp Business and email.
- Professional and positive attitude.
- Target-oriented and self-motivated.
EligibilityEducation
- Minimum: 12th Pass
- Preferred: Graduate in any stream.
Experience
Preferred: 1–3 years of experience in:
- Inside Sales
- B2B Sales
- Corporate Sales
- Lead Management
- Tele-sales
- Business Development
- Customer Relationship Management
- Sales Coordination
Experience in corporate gifting, promotional products, printing, events, advertising, employee engagement or related B2B industries will be an advantage.
Who We Are Looking For
We are looking for someone who:
- Enjoys speaking with customers.
- Is comfortable asking questions and understanding requirements.
- Does not hesitate to make follow-up calls.
- Can manage multiple leads without losing track.
- Takes ownership of customer enquiries.
- Can convert enquiries into actual orders.
- Understands that sales requires consistent follow-up.
- Can build long-term relationships rather than focusing only on one-time sales.
Performance Measurement
The candidate will be evaluated on:
- Number of leads contacted.
- Speed of response to new leads.
- Qualified leads.
- Quotations generated.
- Follow-up completion.
- Lead-to-quotation conversion.
- Quotation-to-order conversion.
- Monthly sales generated.
- Repeat business from existing clients.
- Referral business.
- Customer satisfaction.
- Accuracy of CRM/lead records.
Compensation
Fixed Salary: ₹18,000–₹25,000 per month, depending on experience and capability.
Incentives: Additional performance-based incentives linked to sales/order profitability.
Candidates with proven B2B sales performance may be offered a higher package.
Career Growth
Successful candidates can grow into:
Inside Sales Executive → Senior Sales Executive → Key Account Manager → Sales Manager → Business Development Manager
How to Apply
Interested candidates should send their CV along with:
- Current salary
- Expected salary
- Years of sales experience
- Notice period
- Previous B2B/corporate sales experience
- Approximate monthly sales handled in their previous role
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
