Job Description: Must have working knowledge on GDS (any)
Must have knowledge of working on GDS
Must have knowledge of Refunds, Fares & pricing
Travel certification is required.
Must have knowledge of different fare and routing types
Good communication skills
Good Travel geographical knowledge
Maintaining high accuracy, productivity standards and should have willingness to learn.
Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers.
Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.
Responsibilities: Customer Interaction Handle inbound and outbound calls in both English and Spanish, providing accurate and timely information to customers. Data Entry Accurately input and update customer information and call interactions into our system. Compliance Adhere to comp policies and procedures, including maintaining uptodate knowledge of compliance regulations and privacy standards ensuring data integrity and confidentiality (HIPAA.) Productivity meet personal/team qualitative and quantitative targets.
