Job title: Service manager
location: Thousand lights, Chennai
Job description:
We are looking for an experienced service manager to oversee daily service operations, manage teams, and ensure high customer satisfaction.
Key responsibilities:
- Conduct daily huddles and inter-department meetings
- Ensure proper opening & closing of business operations
- Monitor attendance, grooming, and discipline
- Oversee front office operations
- Plan and train technicians
- Support front office during peak hours (job card opening & delivery)
- Review job cards for quality, complaints, billing, and cleanliness
- Track technician performance (target vs actual)
- Handle customer complaints effectively
- Identify issues and implement improvements
- Monitor tools, equipment, and safety standards
- Ensure sop compliance and updates
- Detect and report any discrepancies or fraud
- Handle warranty, battery, and tyre claims
- Submit daily operational reports
Requirements:
- Experience: 4 to 10 years (automobile industry preferred)
- Age: 20 to 40 years
- Gender: open to all
- Strong knowledge of excel and systems
- Good communication and leadership skills
- Ability to manage operations and take initiative
Benefits:
- PF & ESI
- Performance bonus
- Cell phone reimbursement
- Paid leave
Contact:
Call / whatsapp: 82200 59131
Contact person: selvi (HR manager)
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
