Company Description
Kerala Cars Pvt. Ltd., known as Kairali Ford, is part of the giant INDEL group and serves as the official dealer for Ford Cars in Kerala, covering areas from Trichur to Trivandrum. Kairali Ford has been awarded the prestigious international recognition for 'QUALITY CARE' by Ford India, highlighting its commitment to excellence in service.
Job description:
1. Body Shop Operations Management
- Oversee daily body and paint workshop activities.
- Ensure vehicles are repaired and delivered on schedule.
- Monitor workflow, bay utilization, and repair capacity.
- Optimize productivity and efficiency of the department.
2. Team Management
- Lead and supervise body shop advisors, estimators, technicians, painters, and support staff.
- Assign responsibilities and monitor performance.
- Conduct training and skill development programs.
- Maintain discipline and teamwork within the department.
3. Revenue and Profitability
- Achieve monthly revenue and profit targets.
- Monitor labor sales, paint sales, and spare parts revenue.
- Control costs and minimize wastage of paint and materials.
- Improve departmental profitability.
4. Insurance and Surveyor Coordination
- Develop relationships with insurance companies and surveyors.
- Ensure timely claim approvals and settlements.
- Resolve insurance-related disputes and delays.
- Monitor claim processing efficiency.
5. Quality Control
- Ensure repairs meet manufacturer standards.
- Monitor rework and repeat repair cases.
- Implement quality improvement initiatives.
- Conduct final quality checks before vehicle delivery.
6. Customer Satisfaction
- Handle customer escalations and complaints.
- Ensure transparent communication regarding repair status.
- Improve customer satisfaction and retention.
- Monitor Customer Satisfaction Index (CSI) scores.
7. Inventory and Resource Management
- Coordinate with spare parts and paint suppliers.
- Ensure availability of repair materials and equipment.
- Monitor tool maintenance and workshop infrastructure.
8. Safety and Compliance
- Enforce workshop safety standards.
- Ensure environmental and regulatory compliance.
- Monitor proper handling of paints, chemicals, and waste materials.
Skills Required
- Strong knowledge of body repair and paint processes
- Insurance claim management expertise
- Leadership and people management
- Financial and business management skills
- Customer relationship management
- Negotiation and problem-solving skills
- Workshop planning and process control
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
Kairali Ford , Vadavathoor,Kottayam
Job Type: Full-time
Pay: ₹25,500.00 - ₹38,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Experience:
- total work: 3 years (Required)
Work Location: In person
