- Oversee daily customer service operations and team performance.
- Train, mentor, and develop customer support representatives.
- Handle customer escalations and complex service issues.
- Develop and implement customer service policies and best practices.
- Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
- Analyze customer feedback to identify service improvement opportunities.
- Collaborate with sales, marketing, and product teams to improve customer experience.
- Manage customer support tools and CRM software
Pay: ₹28,418.79 - ₹54,126.75 per month
Work Location: In person
