Overview:
Planview has one mission: to build the future of connected work, from ideas to impact.
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.
Responsibilities:
As a Managed Services Consultant II, you will support Planview SaaS applications within the Planview portfolio. This role involves monitoring, delivery coordination, reporting, and hands-on technical troubleshooting in a hosted environment.
- Support Planview SaaS applications: monitoring, delivery coordination, and reporting.
- Work on trouble tickets, manage scripts, create SQL jobs, and troubleshoot IIS.
- Collaborate with customers, prospects, and internal teams to diagnose connectivity and performance issues.
- Create and maintain comprehensive project documentation.
- Portfolio setup, configuration, and administration.
- User access, security roles, and governance management
- Reporting and dashboard creation (Power BI)
- Strong understanding of project management fundamentals
- Experience with portfolio reporting, risks, dependencies, and resource management
- Budgeting, forecasting, and financial analysis knowledge
- Ability to work independently as a Subject Matter Expert (SME)
Qualifications:
Experience: up to 5 years
- Strong communication skills (verbal and written fluency in English).
- Willingness to work on night shifts to support US & European customers.
- Knowledge of MS Office Suite (Excel & PowerPoint preferred).
- Intermediate-level knowledge of SQL (Oracle SQL or Microsoft SQL preferred).
- Familiarity with project/agile/lean management tools (Planview, Clarizen, Clarity, CA PPM, Primavera, HP PPM, JIRA, Teamwork) is a plus.
Education Qualification
Bachelor’s degree (BE, MCA, MBA) or foreign equivalent from an accredited institution
