As part of your day-to-day work, you will
· Respond to customer inquiries and resolve issues through chat, email, and phone channels.
- Provide accurate information about Visit Health's services, appointments, and policies.
- Coordinate with relevant stakeholders in accomplishing appointment scheduling, personal information updation, and seamless platform navigation.
- Address and resolve customer concerns, complaints, and technical issues with empathy and efficiency.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Collaborate with team members to ensure a seamless and positive customer support experience.
- Stay updated on Visit Health's services and industry trends to better assist customers.
· Strive to meet and exceed customer service targets and performance metrics.
Must Haves
- Fluent in both English and Hindi, with excellent written and verbal communication skills in both languages (knowledge of Kannada would be an added advantage).
- Previous customer service or support experience of 1-3 years (preferably in the Banking/Healthcare/Telecom/Service industries).
- Strong problem-solving skills and the ability to remain calm and patient under pressure.
- Effective multitasking abilities, with the capacity to manage multiple customer inquiries simultaneously.
- Basic computer proficiency and familiarity with customer support software/tools.
- Exceptional interpersonal skills and a commitment to delivering exceptional customer service.
- Willingness to work in an office-based setting in Noida on extremely urgent basis.
- Graduate in any discipline OR 2nd/3rd year Undergraduate Student available to commit themselves full-time.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
