Job Description – Technical Support Engineer (Remote & Site Support)
Position
* Technical Support Engineer
Department
* Technical Support / Customer Service
Location
* Field & Office (Remote and On-Site Support)
Job Summary
* Provide remote and on-site technical support for products and solutions, including troubleshooting, installation, commissioning, and customer assistance.
Key Responsibilities
Remote Technical Support
* Provide technical assistance via phone, email, WhatsApp, or remote access tools.
* Diagnose hardware, software, firmware, and communication-related issues.
* Guide customers through troubleshooting and issue resolution.
* Maintain support records and service logs.
* Escalate complex issues to the Engineering/R&D team.
* Assist with product configuration, firmware updates, and software installation.
On-Site Technical Support
* Perform installation, commissioning, maintenance, and troubleshooting at customer sites.
* Conduct system inspection, fault diagnosis, and corrective actions.
* Replace or repair defective hardware components.
* Verify system functionality after service completion.
* Prepare and submit service reports.
* Coordinate with customers and internal teams for timely issue resolution.
Technical Responsibilities
* Diagnose PCB-level and system-level hardware faults.
* Support communication protocols such as RS485, UART, Ethernet, Wi-Fi, LoRa, SPI, I²C, CAN, and Modbus.
* Upload and update firmware.
* Perform functional testing and validation.
* Read and interpret circuit and wiring diagrams.
* Support product testing and quality improvement activities.
Documentation & Reporting
* Maintain service logs and customer support records.
* Prepare Root Cause Analysis (RCA) reports.
* Update troubleshooting guides and knowledge base documents.
* Share technical feedback with Product Development and Quality teams.
Required Qualifications
* Diploma/B.E./B.Tech in Electronics, Electrical, Instrumentation, Mechatronics, or a related engineering discipline.
* 1–4 years of experience in technical support, field service, or electronics troubleshooting (freshers with strong technical knowledge may also apply).
Required Skills
* Strong knowledge of electronics and embedded systems.
* Hardware troubleshooting skills.
* Knowledge of communication protocols (RS485, UART, SPI, I²C, CAN, Modbus).
* Firmware loading and software installation.
* Proficiency in using multimeters and electronic test equipment.
* Analytical and problem-solving skills.
* Good communication and customer-handling skills.
* Proficiency in Microsoft Office and technical documentation.
Preferred Skills
* Experience with IoT devices, industrial automation, fuel management systems, or embedded products.
* Knowledge of Linux or Windows diagnostic tools.
* Familiarity with remote support software and ticketing systems.
* Experience in customer training and product demonstrations.
Travel Requirements
* Willingness to travel extensively for customer site visits.
* Ability to work at different locations as required.
* Valid driving license preferred.
Email to : [email protected]
Pay: ₹251,019.42 - ₹400,000.00 per year
Work Location: In person
