Senior Manager - Quality & Service Excelllence

AxisMaxlife -
Remote

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Job details

14 hours ago

Qualifications

Lean
Process improvement
Minitab
Analysis skills
Project management
Presentation skills
Bachelor's degree
Team management
Design thinking
AI
Communication skills

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Job Title

SM – Business Excellence

Location

Gurugram HO

Department

Business Excellence

Function

Business Excellence

Reporting to

VP - Business Excellence

Band

Job Summary

Responsible for managing Business Excellence for distribution channels. The candidate is expected to lead & deliver outcomes in areas of Revenue, Cost Save/Avoidance & Customer Experience through transformational quality initiatives. Key deliverable areas will be leading large scale CFT projects using methodologies like Lean Six-Sigma/Design Thinking/Innovation, training delivery, ability to identify and deploy AI/Automation based solves and building the Quality DNA in the organization.

KEY RESPONSIBILITIES

Project Management and Delivery - Six Sigma

Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions driving business growth & revenue.

Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.

Facilitating change & stakeholder management as part of transformational programs and improvement projects

Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.

Work with project teams for representing the function/organization in various external/internal Quality Competitions.

Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Consulting and Automation Based Projects

Drive enterprise-level / functional journey mapping transformational project/PODs to identify root-causes and recommend solves leading to outcomes expected

Identify automation opportunities and execute following the end-to-end process delivering business impact in collaboration with Automation COE and functional teams

Quality Culture and Capability Building

Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, VSM, Basic Tools etc.)

Reporting of Quality initiatives to Sr. management

Support in last mile deployment of all Quality initiatives at functional level

MEASURES OF SUCCESS

Six Sigma project closures

Business Impact achieved

Improved QDNA Scores

Identify & Deploy AI/Automation Solves

Governance through reviews and dashboarding

KEY RELATIONSHIPS (Internal /External)

Internal: Business heads, Cross functional teams, Business Excellence Team, Operations Team

External: As applicable (End Customers, business partners, advisors)

KEY COMPETENCIES/SKILLS

§ Change Management

§ Stakeholder Management

§ Growth Mindset

§ Team Management & Development

§ Lean Six Sigma

§ Design Thinking

§ Innovation Tools

§ Basics of AI/Agentic AI/Automation

§ Project management

§ Analytical Thinking

§ Statistical Skills

§ Strong Communication/Presentation Skills

Facilitation and interpersonal skills

Desired qualification and experience

§ Knowledge of insurance sector is preferred.

§ Experience in design thinking, innovation in addition to Lean Six-Sigma.

§ Basics of AI/ Agentic AI

§ Well Versed with Minitab

§ Experience of team management & development.

Graduate with 6-8 years’ experience

Process improvement experience via Kaizens and other LEAN tools.

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

State

Home Office

Branch

Gurugram -90C

Department

Business Excellence

Function

Business Excellence

Posted On

01-Jun-2026

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About Axis Max Life

Job Description

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