RPA Technologies Pvt. Ltd. is seeking a professional, confident, well-groomed, and guest-oriented Guest Relations Executive for its hospitality brand, Junipere & Moss.
The selected candidate will be responsible for delivering an exceptional guest experience by welcoming and assisting guests, handling enquiries and requests, addressing guest concerns professionally, assisting VIP and special guests, and coordinating effectively with relevant departments to ensure seamless service delivery.
The ideal candidate should possess excellent communication and interpersonal skills, a polished and professional demeanour, strong customer-service orientation, and a genuine interest in the hospitality industry. The candidate should be capable of maintaining high service standards while ensuring guest satisfaction and representing the Junipere & Moss brand professionally.
Key Responsibilities
Welcome and greet guests warmly and professionally upon arrival.
Act as a key point of contact for guests throughout their stay.
Assist with guest check-in, check-out and lobby coordination when required.
Handle guest queries, requests, feedback and complaints promptly and courteously.
Ensure guest concerns are followed up until satisfactory resolution.
Identify and personally assist VIP, repeat and special-occasion guests.
Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, Concierge and other departments to fulfill guest requirements.
Maintain accurate records of guest preferences, special requests and interactions.
Arrange special amenities, celebrations, welcome arrangements and personalized guest experiences.
Provide information about hotel facilities, restaurants, activities, local attractions and services.
Collect guest feedback and communicate service improvement opportunities to management.
Assist in maintaining high guest satisfaction and positive online reviews.
Maintain a professional and welcoming presence in the lobby and guest areas.
Follow hotel SOPs, service standards, grooming standards and safety procedures.
Maintain guest confidentiality and handle guest information responsibly.
Assist the Front Office team during busy periods and special events.
Perform any other guest-relations duties assigned by the management.
Candidate Profile
Candidate with a pleasant, confident and professional personality.
Excellent verbal and written communication skills.
Strong customer-service and interpersonal skills.
Good command of English and Hindi; additional languages will be an advantage.
Presentable, well-groomed and courteous.
Calm and professional while handling difficult guests or complaints.
Strong coordination, multitasking and problem-solving abilities.
Basic computer knowledge and familiarity with hotel PMS/software preferred.
Willingness to work in rotational shifts, weekends and holidays.
Qualification & Experience
Graduate/Diploma in Hotel Management, Hospitality, Tourism, or a related field preferred.
1–3 years of experience in Guest Relations, Front Office, Hotel Operations, Customer Service or Luxury Hospitality preferred.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
