Job Summary
We are looking for a friendly, organized, and well-presented Front Office Executive / Receptionist to be the first point of contact for clients visiting our postpartum care center. The role involves managing reception activities, client coordination, appointments, calls, and basic administrative tasks.
Key Responsibilities
- Welcome and attend to clients and visitors professionally and warmly.
- Handle incoming calls, WhatsApp enquiries, and client queries on the social media platforms.
- Coordinate and schedule appointments, consultations, and therapy sessions.
- Maintain client records, appointment schedules, and daily reception updates.
- Explain the center's services, packages, and basic procedures to clients.
- Coordinate with doctors, therapists, and other team members regarding client appointments and requirements.
- Follow up with clients regarding appointments, sessions, and enquiries.
- Maintain the reception area and ensure a neat and welcoming environment.
- Handle billing, payments, receipts, and basic cash/transaction records when required.
- Update daily reports and maintain necessary documentation.
- Escalate client concerns or complaints to the concerned team member promptly.
- Support the team with other administrative and coordination activities as required.
- Stock / Inventory management
Requirements
- 1–3 years of experience in front office, receptionist, customer service, healthcare, wellness, hospitality, or a similar role.
- Excellent communication and interpersonal skills.
- Good spoken English and Tamil
- Pleasant personality with a caring and empathetic approach.
- Good computer skills, including MS Office and basic data entry.
- Ability to manage multiple tasks and coordinate effectively.
- Good organizational skills and attention to detail.
Working Days: Monday to Saturday. During the 4-month probation period, all Saturdays will be working days. After successful completion of probation, 2 Saturdays will be off per month.
work timings - 10 am to 6 pm
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
