Position: Store Manager
Brand: Tanishq
Location: Hinoo, Ranchi
Company: Fourthgen Lifestyles Pvt. Ltd.
About the Role
We are looking for an experienced, customer-focused, and result-oriented Store Manager to lead our Tanishq boutique at Hinoo. The ideal candidate will be responsible for driving sales performance, delivering an exceptional customer experience, leading and developing the store team, and ensuring smooth day-to-day store operations while maintaining Tanishq's premium brand standards.
Key ResponsibilitiesSales & Business Performance
- Achieve monthly, quarterly, and annual sales targets.
- Drive revenue growth through effective sales planning and execution.
- Monitor store KPIs and implement strategies to improve business performance.
- Maximize conversion, average bill value, and customer satisfaction.
Team Leadership
- Lead, motivate, and coach the store team to achieve business goals.
- Conduct daily briefings and performance reviews.
- Identify training and development needs of employees.
- Foster a positive, collaborative, and high-performance work culture.
Customer Experience
- Deliver an outstanding luxury retail experience to every customer.
- Resolve customer concerns promptly and professionally.
- Build long-term customer relationships and encourage repeat business.
- Ensure adherence to Tanishq's customer service standards.
Store Operations
- Oversee daily store operations and ensure operational excellence.
- Maintain visual merchandising and brand presentation standards.
- Ensure compliance with SOPs, audit requirements, and company policies.
- Coordinate with internal departments for smooth business operations.
Inventory & Asset Management
- Monitor inventory levels and stock movement.
- Ensure proper handling and security of jewellery and other store assets.
- Support stock audits and ensure inventory accuracy.
- Minimize inventory losses and operational risks.
People & Compliance
- Ensure compliance with HR policies, statutory requirements, and company guidelines.
- Maintain employee discipline, attendance, and productivity.
- Promote a safe, secure, and ethical workplace.
Qualifications
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- MBA will be an added advantage.
Experience
- 5–8 years of experience in retail sales, with at least 2–3 years in a Store Manager or Assistant Store Manager role.
- Experience in jewellery, luxury retail, lifestyle, or premium retail brands will be preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer relationship management.
- Sales planning and business acumen.
- Analytical and problem-solving skills.
- Inventory and operational management.
- MS Excel and retail reporting proficiency.
- Ability to work under pressure and achieve business targets.
Working Hours
As per company policy and retail business requirements.
Compensation & Benefits
- Competitive salary and performance-based incentives.
- Annual performance appraisal.
- Statutory benefits as per applicable laws.
- Career growth opportunities within the organization.
Reporting To
Business Head / Regional Manager
Join Tanishq and lead a team that delivers trust, craftsmanship, and exceptional customer experiences every day.
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
