Job Summary
We are looking for a friendly, professional, and patient-focused Telecaller & Receptionist to manage front-desk operations, handle patient calls and enquiries, schedule appointments, and provide a smooth experience for patients and their attendants.
Key Responsibilities
Reception & Front Office
- Welcome and assist patients, attendants, and visitors professionally.
- Manage patient registration and appointment scheduling.
- Handle incoming and outgoing calls efficiently.
- Guide patients regarding doctors, departments, consultation timings, and hospital services.
- Coordinate with doctors, psychologists, nursing, billing, and other departments.
- Maintain accurate patient and visitor records.
- Manage front-desk documentation and daily reports.
- Ensure the reception area is organised and professional.
Telecalling
- Make follow-up calls to patients regarding appointments and consultations.
- Respond to enquiries received through phone, WhatsApp, website, and other channels.
- Confirm, reschedule, and follow up on appointments.
- Explain basic information regarding hospital services and consultation procedures.
- Follow up with prospective patients and maintain enquiry records.
- Handle calls politely while maintaining patient confidentiality.
Patient Support
- Provide clear and courteous communication to patients and attendants.
- Address basic queries and direct medical/clinical questions to the appropriate professional.
- Handle sensitive situations calmly and professionally.
- Ensure patient information is kept confidential at all times.
Required Skills
- Excellent communication and interpersonal skills.
- Good spoken English and Kannada; Hindi is an added advantage.
- Basic computer knowledge and proficiency in MS Office.
- Good telephone etiquette.
- Ability to multitask and work in a fast-paced hospital environment.
- Professional appearance and positive attitude.
- Strong coordination and follow-up skills.
- Empathy and patience when dealing with patients and families.
Qualification & Experience
- Qualification: PUC / Diploma / Any Graduate.
- Experience: 0–2 years in reception, telecalling, customer service, hospital front office, or a similar role.
- Freshers with good communication skills may also apply.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
