- Operations Management Overseeing daily IT operations data maintenance and infrastructure reliability
- Leadership Mentoring technical teams managing talent and conducting performance evaluations
- Stakeholder Management Engaging with business unit heads stakeholders and vendors to align IT with business needs
- Compliance Security Ensuring data security compliance with policies and system uptime
- In depth knowledge of core IT infrastructure Networks Firewall Zero Trust platform Cyber Security virtualization technologies
- IT Service Management ITSM expertise Demonstrate proficiency in frameworks like ITIL Incident Request and Change Management
- for effective IT service delivery
- Windows domain Cloud Proficiency Possess a Strong knowledge on Active Directory SCCM Intune AV VM Azure
- Network Proficiency Possess a strong understanding of network concepts protocols and hands on experience with network equipment switches routers SD WAN Firewalls Checkpoint or Palo Alto Zscaler Micro Segmentation
- Problem Solving skill Diagnose and resolve IT issues efficiently
- Project management Plan execute and monitor IT projects effectively
- Customer centric Understand customer needs and ensure high service levels for maximum satisfaction
- Resource management Allocate resources including staff scheduling to optimize IT goals
- Communication Effectively communicate technical concepts to both technical and non technical audiences
- Team leader Motivate and mentor a team of IT professionals
- Compliance Ensure IT operations adhere to relevant regulations and standards through internal and external audits
- Vendor management expertise Manage relationships with IT vendors effectively
- Data analysis skills Interpret data to identify trends and make informed decisions
- Asset lifecycle management experience Proven ability to manage the lifecycle of IT assets
Foundational->Consulting - Change Management->Change Management,Foundational->Service Management->ITIL,Technology->Infrastructure Security->Network Intrusion Prevention System (NIPS),->Checkpoint FW,Technology->Infrastructure-Server Administration->Active Directory,Technology->Infra_ToolAdministration-ITSM->ServiceNow->ITSM,Technology->Network-Firewall_and_Media->Palo Alto,Technology->Networking Monitoring->Cisco Network Management
