We are seeking an enthusiastic, guest-focused, and service-oriented Guest Relations Supervisor to join our hospitality team. The successful candidate will be responsible for ensuring exceptional guest experiences by overseeing daily guest relations operations, handling guest requests and concerns, supporting the front office team, and maintaining the highest standards of hospitality and service excellence.
The Guest Relations Supervisor acts as a key point of contact for guests and plays an important role in creating memorable experiences while maintaining operational efficiency and guest satisfaction.
Key Responsibilities
- Welcome and engage with guests to ensure a warm and personalized arrival experience.
- Supervise daily guest relations activities and support front office operations.
- Ensure all guest requests, complaints, and inquiries are handled promptly and professionally.
- Monitor guest satisfaction and take proactive actions to resolve concerns.
- Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to fulfill guest requirements.
- Handle VIP arrivals, special requests, celebrations, and guest preferences.
- Follow up with guests during their stay to ensure expectations are met or exceeded.
- Train, guide, and support Guest Relations team members to maintain service standards.
- Ensure accurate communication of guest information and preferences across departments.
- Maintain high standards of grooming, professionalism, and hospitality service.
- Assist with guest feedback collection and online reputation management.
- Prepare daily reports and communicate operational updates to management.
- Ensure compliance with company policies, safety standards, and operational procedures.
Requirements & Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or related field preferred.
- Minimum 2–4 years of experience in Guest Relations, Front Office, or hospitality operations.
- Previous supervisory experience in hotels, resorts, or luxury hospitality environments is preferred.
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Strong interpersonal and problem-solving abilities.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational and leadership skills.
- Proficiency in Microsoft Office and hotel property management systems (Exceed or similar PMS experience preferred).
- Flexible to work shifts, weekends, and public holidays.
Skills Required
- Guest service excellence
- Leadership and team supervision
- Complaint handling and conflict resolution
- Communication and interpersonal skills
- Attention to detail
- Time management and multitasking
- Team collaboration
Benefits
- Service charge and incentives (if applicable)
- Accommodation and meals
- Career development opportunities
- Training and professional growth
- Paid leave and employee benefits as per company policy
If you are passionate about delivering exceptional guest experiences and creating memorable stays, we would love to hear from you. Apply today and become part of our hospitality team.
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
