Lucknow, Uttar Pradesh
Job Summary
The role involves leading delivery across Corporate Pension administration and Group Risk operations, covering end-to-end lifecycle from new scheme setup to servicing, renewals, claims, and migrations. The Senior Manager will ensure operational stability, compliance with Irish pension regulations, and drive productivity and standardization.
Key Responsibilities
1. Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.
2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
3. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
4. Supervise And Coach Team Leaders, Managers On Weekly Basis
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
Skill Requirements
Domain Skills
Strong working knowledge of:
Corporate Pensions (DC, PRSA, Group schemes)
Contributions processing & fund allocations
Claims & benefits servicing (retirement, death, withdrawals)
Scheme setup & onboarding
Renewals & policy servicing
Understanding of:
Trustee reporting and governance
Migrations and scheme conversions
Operational Skills
Experience managing multi-process operations (Cash, NB, Claims, Servicing)
Strong control mindset (accuracy, reconciliation, audit readiness)
Ability to manage high-volume transactional environments
Leadership & Governance
Team leadership across multiple layers
Stakeholder management and governance reporting
Strong problem-solving and decision-making
Other Requirements
Operational Delivery
Oversee end-to-end operations across:
Cash & Contributions processing (AVC, DC schemes)
New Business onboarding (PRSA, DC, Scheme setup)
Policy / Scheme servicing & member administration
Claims processing (retirement, death, withdrawals)
Renewals (Group Risk, Pension renewals)
Group AVC and DC alterations
Migrations and scheme transitions
Ensure accuracy and turnaround for monthly volume processing and member servicing.
Drive governance on scheme documentation, trustee reporting, and operational controls.
Process Management & Control
Track and manage volume throughput, ageing, and SLA adherence across processes.
Drive RCA and issue resolution across cash breaks, claims delays, and onboarding errors.
Ensure strong control over:
Contributions & fund allocation
Benefit calculations and payouts
Scheme setup accuracy
Standardize processes across teams to ensure consistency.
People & Capability Management
Lead Managers and Team Leaders across multiple process streams.
Build domain capability in:
Corporate pensions administration
Group risk servicing
Regulatory compliance awareness
Drive cross-skilling across Cash, NB, Claims, Renewals, and Migrations.
Client & Governance
Manage governance through regular service reviews, operational reporting, and performance discussions.
Ensure proactive communication on risks, volumes, and service delivery performance.
Translate client requirements into operational improvements.
Quality, Compliance & Process Excellence
Ensure compliance with:
Irish pension regulations and trustee requirements
Policy administration and audit standards
Improve process accuracy across:
Contributions processing
Claims and benefits servicing
Drive continuous improvement, Transformation & Efficiency and productivity initiatives across operations
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