Customer Support Executive – Night Shift | USA Time Zone | Ahmedabad
Company: Local POS Depot
Location: Vastrapur, Ahmedabad, Gujarat
Job Type: Full-time
Shift: Night Shift / USA Time Zone
Department: Customer Support / Customer Service
Job Summary
Local POS Depot is hiring a Customer Support Executive for our Ahmedabad team. The ideal candidate should have excellent English communication skills, a polite and professional attitude, and the ability to handle customer queries with confidence.
This role is suitable for candidates searching for Customer Support Jobs in Ahmedabad, Customer Service Executive Jobs, Call Center Jobs, Night Shift Jobs, US Process Jobs, BPO Jobs, Technical Support Jobs, and English Speaking Jobs in Ahmedabad.
You will be responsible for assisting customers, resolving support queries, coordinating with internal teams, and ensuring a smooth customer experience.
Key Responsibilities
- Handle customer queries through phone, WhatsApp, email, or chat.
- Provide professional customer support for U.S.-based clients.
- Understand customer issues and provide quick, accurate solutions.
- Maintain a polite, soft-spoken, and customer-friendly approach.
- Manage multiple customer requests efficiently during night shift hours.
- Record customer details, issues, and resolutions accurately.
- Coordinate with internal teams when escalation or technical help is required.
- Follow company processes and maintain service quality standards.
- Ensure customer satisfaction through timely follow-up and clear communication.
Requirements
- Excellent communication skills in English.
- Good soft-spoken and professional attitude.
- Strong problem-solving skills.
- Ability to multitask and handle customer pressure calmly.
- Comfortable working in night shifts as per USA time zone.
- Basic computer knowledge.
- Good typing and documentation skills.
- Prior experience in customer support, BPO, call center, US process, helpdesk, or technical support will be preferred.
- Freshers with strong English communication skills may also apply.
Preferred Skills
- Experience in customer service or client support.
- Knowledge of POS systems, retail software, billing software, or technical troubleshooting is a plus.
- Ability to speak clearly with international customers.
- Good listening skills and patience.
- Team player with a positive attitude.
Work Schedule
This is a night shift position aligned with the USA time zone. Candidates must be comfortable working late-night hours from Ahmedabad.
Salary
Salary will be based on skills, communication level, and experience.
Suggested Indeed format: ₹15,000 – ₹35,000 per month, depending on experience.
You can adjust this before posting.
Why Join Local POS Depot?
- Opportunity to work with U.S.-based customers.
- Professional work environment.
- Growth opportunity in customer support and technical support.
- Training and support provided.
- Long-term career opportunity with a growing company.
Pay: ₹10,458.94 - ₹29,867.29 per month
Work Location: In person
